Fares All fares and charges are per person in Australian dollars.

Deposit and Final Payments A non-refundable AU$300 deposit per passenger is due at the time of booking. Final payment of your booking balance is required 8 weeks prior to your departure date. Payment in full is required at the time of booking for reservations made within the final payment period. Please note if you are booking online, full payment is required at time of booking.

Antarctica Flights reserves the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where payment has not been received by Antarctica Flights within the specified time. If a reservation cannot be confirmed, all monies will be refunded.

Airline Deposits and Payments The deposit shown above excludes any commercial airline payments, should Antarctica Flights be arranging commercial flights to/from your Antarctica Flight. The required payments and payment schedule for flights will be advised by your Guest Relations consultant.

Travelling with Minors Children under 18 years of age must be accompanied by an adult.

Included in Holiday Package Price All travel, sightseeing, Qantas international meal and beverage service, taxes and the services of a Flight Manager are included in your package price.

Not Included in Holiday Package Price Travel insurance, items of a purely personal nature and any other items not mentioned.

Passengers Needing Special Assistance Antarctica Flights welcomes passengers with disabilities or special needs however, please note the following:

1. Any disability or medical condition requiring special attention must be reported to Antarctica Flights at the time of booking including all important information relating to your health, mobility and fitness. Any changes to health, mobility and fitness must also be reported to Antarctica Flights as soon as possible and prior to departure. Where possible Antarctica Flights will make reasonable adjustments to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers.

2. If you require special assistance or care (such as pushing a wheelchair or assistance with walking or hearing emergency alarms unaided), you must travel with a companion capable of providing the required assistance or care. Please be aware that Antarctica Flights does not provide personal assistance.

3. While Antarctica Flights will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as Qantas or other independent suppliers, or for any additional associated expenses charges by those parties.

Travel Insurance Travel Insurance is not included in your holiday package. For your protection, it is strongly recommended that you purchase comprehensive travel insurance when paying your deposit, that includes (without limitation) coverage for the full cost of your holiday package, medical expenses, impossibility of performance or other frustration, disruption, loss of deposit or strikes.

Special Requests Where a special request (e.g. diet, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. Antarctica Flights will pass your request onto Qantas but cannot guarantee that it will be accommodated. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

Credit & Debit Card Surcharges If you pay Antarctica Flights by credit card, surcharges will apply. In the case of credit cards a surcharge of between 1.15% and 1.7% (depending on the card used), will be added to the holiday package.

Accuracy Antarctica Flights has endeavoured to ensure that the information provided is correct to the best of its knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times and routes are given for guidance only as there may be changes. Antarctica Flights will endeavour to notify you of any significant changes prior to your departure.

Force Majeure Force Majeure means the occurrence of an event that is beyond Antarctica Flights reasonable control and which could not have been reasonably prevented by Antarctica Flights, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, bylaw, declaration, licence and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events.

Termination of Booking Contract or Change of Travel Arrangements Due to Force Majeure If Antarctica Flights, in its reasonable opinion, considers that any Force Majeure event prevents Antarctica Flights (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, Antarctica Flights may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.

Limitation of Liability in the Event of Force Majeure In the event that Antarctica Flights cancels or changes your travel arrangements in any way due to a Force Majeure event, Antarctica Flights will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the Force Majeure event. Antarctica Flights is not liable to refund any part of the deposit or purchase price paid by you if Antarctica Flights subsequently changes or cancels your travel arrangements in connection with a Force Majeure event.

Force Majeure events are unpredictable and beyond Antarctica Flights’s control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respond to these risks.

You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of Antarctica Flights based on expected non-recoverable costs and expenses to be incurred by Antarctica Flights, including but not limited to overhead expenses and works or services performed personally by Antarctica Flights, leading up to the commencement of the holiday package, alternatively prior to the Force Majeure event.

Cancellation Fees If you cancel, the following fees will apply;
1. Between confirmation and 56 days prior to departure – full refund less AU$300 per passenger cancellation fee.

2. Between 55 days and 28 days prior to departure – full refund less 50% cancellation fee.

3. Between 27 days and departure date – no refund.

Amendment/transfer Your ticket can be transferred to another person up to 24 hours prior to departure by contacting Antarctica Flights. An AU$100 name change service fee per change will apply. This same service fee will apply for change of class.

Antarctica Flights endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airlines, etc., over whom we have no direct control. On occasion changes do have to be made, and Antarctica Flights reserves the right to cancel or amend holiday packages accordingly.