Terms & Conditions
Charter Manager Captain's Choice Pty. Ltd. (ACN 063 895 876, ABN 82 063 895 876) trading as Antarctica Flights and Captain’s Choice, Level 4, 1230 Nepean Highway, Cheltenham, Victoria 3192, Australia.
Charter Airline Qantas Airways Limited has been contracted as the operating Airline. However, Qantas is not involved in the organisation of the flights.
Deposit and Final Payments A non-refundable AU$300 deposit per passenger is due at the time of booking. Final payment of your booking balance is required 8 weeks prior to your departure date. Bookings made online will require full payment at the time of processing.
Fares All fares and charges are per person in Australian dollars.
Cancellation Fees Should your 2020/2021 season flight not be able to depart due to government restrictions with coronavirus, a full refund will be provided. If you cancel, the following fees will apply;
1. Between confirmation and eight weeks prior to departure – full refund less AU$300 per passenger cancellation fee.
2. Between eight weeks and four weeks prior to departure – full refund less 50% cancellation fee.
3. Between four weeks and departure date – no refund.
Travel insurance is strongly recommended. Please contact our team if you are interested.
Amendment/Transfer Your ticket can be transferred to another person up to 24 hours prior to departure. An AU$100 name change service fee per change will apply. This same service fee will apply for change of class.
Travel Credit During the 2020/2021 season flights, all passengers will require a contactless temperature test before embarking the aircraft. Those people with a fever (38oC or higher) will be denied boarding, but, will receive a travel credit for a future Antarctica Flight to the value of their ticket.
Travel Documents Trip information and travel documents will be forwarded to you approximately 10 days prior to travel, providing full payment has been received.
Seat Numbers Will not be confirmed in advance of the flight. They will be issued on your boarding pass at the departure airport.
Your flight contract is with Captain's Choice Pty. Ltd. We have made every effort to ensure that photographs, pricing and all other services will be as represented. Please note that we cannot be responsible for the act or omissions of suppliers or services, or for any representation made by suppliers or third parties. The services are subject to the conditions imposed by the suppliers and their liability may be limited by their tariffs, conditions of carriage, international conventions and agreements, or customs of their businesses. Therefore, Captain's Choice Pty. Ltd. cannot assume responsibility for any claims, losses, damage, costs, or expenses of any nature arising out of injury, accident, or death, loss of or damage to or delay in connection with baggage or other property, delay, inconvenience, upset, disappointment, stress, frustration or loss of employment or loss of holiday time resulting from:
1. The act or fault or omission of any party other than Captain's Choice Pty. Ltd. or its employees.
2. The passenger’s failure to obtain related documentation.
The passenger will not be entitled to any refund if the passenger fails to follow the instruction of Captain's Choice Pty. Ltd. or its representatives. We reserve the right to alter or cancel any services you have purchased and inclusions may vary depending on weather, or other uncertainties, and are subject to change. The photographs appearing in this brochure are representational only and are not a guarantee that everything will be exactly as depicted at the location upon arrival. Whilst every endeavour will be made to adhere to the proposed route, weather conditions may determine the actual route, according to the absolute discretion of the Captain of the aircraft. No guarantee can be given of clear viewing conditions and no refund or part refund will be made if the views are fully or partially obscured. Alternative routes will be selected to give the best viewing if the planned route has unfavourable weather conditions.
Governing Rule The charter proposal set out herein and the participants’ acceptance by completion of the registration form creates an agreement between the Charter Manager and the participants subject to the law of the State of Victoria. The registration forms part of this documentation.
Special Note A Qantas 787 aircraft will operate all flights; however, other Qantas aircraft may be substituted without notice. Frequent flyer points do not apply. Depending on prevailing weather conditions the points of interest viewed may vary. Alternative ﬂight paths may enable viewing of many spectacular points of interest but clear views cannot be guaranteed.
Photo identification is required upon check-in e.g. Valid drivers licence, passport or equivalent.
Photos/Videos Photographs or videos of the flight may be used for promotional purposes. Agreeing to these terms online and acceptance of the documents indicates your acceptance and release for this material to be used for promotional and/or resale purposes.
Airline Levy Airline fuel and/or security levies may apply.
Reservations may be made with Antarctica Flights and Licensed Travel Agents:
Antarctica Flights: Level 4, 1230 Nepean Highway, Cheltenham, Victoria 3192, Australia. Freecall: 1800 633 449. International Phone: +61 3 8526 2301. Travel Agents Licence Number: 31891.